Shipping policy
Shipping Policy
Thank you for shopping with VESU LABS.
We work hard to process and ship your order as quickly as possible.
Order Processing
Orders are typically processed within 1 to 3 business days after they are placed. Processing times may be longer during holidays, promotions, or periods of high order volume.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time for US orders: 6–12 days.
Free shipping on all orders.
Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on carrier delays, customs processing, or other factors beyond our control.
Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, high shipping volume, incorrect shipping information, or other circumstances outside our control.
Shipping Rates
Shipping costs are calculated and displayed at checkout unless otherwise stated.
Tracking Information
Once your order has shipped, tracking details will be sent to the email address provided at checkout.
Please allow a short period of time for tracking updates to appear after dispatch.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is entered, this may result in delays, returned packages, or failed delivery. If you notice an error in your shipping details, please contact us as soon as possible at support@govesu.com.
We will do our best to help, but we cannot guarantee that shipping details can be changed once an order has been placed or processed.
Delayed, Lost, or Stolen Packages
VESU LABS is not responsible for delays caused by shipping carriers, weather, customs, or other events outside our control.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with neighbors, household members, or your local carrier before contacting us.
VESU is not responsible for lost or stolen packages marked as delivered.
Returned Packages
If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we reserve the right to charge a reshipping fee or issue a refund excluding original shipping costs.
Contact Us
If you have any questions about your order or shipping, please contact us at support@govesu.com.